Contact Marlo

One direct route to the right answer.

Use the details below for product support, billing questions, legal notices and data-protection requests.

Email

hello@builtbyjames.co.uk

Include the workspace name and the email attached to your account, but never send a password, full payment-card number, Clerk secret, Stripe key or Shopify Partner access token.

Billing and cancellation

Team owners and administrators should first use Settings → Manage billing in Stripe. For a duplicate, incorrect or post-cancellation charge, email us promptly with the invoice identifier. See the Cancellation and Refund Policy.

Data protection

For a rights request or complaint, use the subject “Data protection request” or “Data protection complaint”. We may need to verify your identity and workspace authority. Our handling process is described in the Privacy Notice.

Legal notices and post

Built by James Ltd
One Eastwood Harry Weston Road, Binley Business Park, Coventry, England, CV3 2UB
Company 11337649, registered in England and Wales
ICO registration ZB095666